New clients book with whoever replies first — and most med-spa enquiries sit for hours before anyone can get to them. Onzella answers every lead in under 60 seconds, day or night, answers their questions, and books them straight into your calendar.
Risk-free pilot — you only continue if it's booking you appointments in the first 30 days.
It's not your treatments, your reviews, or your Instagram. It's the gap between "enquiry received" and "someone replied" — and it's costing you clients you never knew you had.
Speed-to-lead decides who wins the booking. A client comparing two clinics books with the one that answers first — usually while the other enquiry is still sitting in an inbox.
Clients browse and message at night and on weekends — exactly when nobody's at the desk. By Monday morning, they've booked somewhere else or lost the impulse entirely.
Every empty chair is paid staff time and lost revenue. Without systematic reminders and rebooking, no-shows become a permanent tax on your week.
Two minutes, unscripted: a new enquiry comes in, gets answered in seconds, asks the tricky questions, and ends up booked — while the owner's dashboard tracks every step.
One system, five jobs — installed and customized for your clinic, your services, and your tone of voice.
Web form, Instagram or Facebook DM, even a missed call — every new enquiry gets a personal text reply in under 60 seconds, whenever it arrives.
It knows your services, hours, and policies — and books qualified clients straight into your real calendar. Anything sensitive or medical gets escalated to your team immediately, never guessed at.
Automatic reminders at 24 hours and 2 hours before every appointment — and when someone does miss, it follows up and rebooks them without your staff lifting a finger.
Clients you haven't seen in 60+ days get a friendly, personal check-in. Your existing client list is the highest-ROI marketing you own — this puts it to work.
Hosting, monitoring, tuning, and a monthly report showing exactly what it answered, booked, and recovered. You run the clinic; Onzella runs the front desk.
One-time setup, flat monthly retainer, cancel anytime. All prices USD.
The 30-day rule: Onzella pilots are risk-reversed — if it isn't booking you appointments in the first 30 days, you don't continue, and you owe nothing further. No lock-in, no long contracts, no hard feelings.
Med spas aren't coffee shops. Onzella is built with the guardrails your business actually needs.
Every SMS conversation honors consent and includes STOP opt-out handling — instantly and automatically.
Clinical questions are never answered by the AI — they're escalated to your team with full context, marked urgent when they should be.
The system minimizes the health information it touches and keeps what it does handle inside your existing tools.
The AI never invents pricing or discounts. It quotes only what you've approved — or hands the conversation to a human.
No. Onzella books into the calendar you already use. Setup connects to your existing tools — there's nothing new for your staff to learn.
About a week from kickoff: we map your services, hours, policies and tone, train the system, test it together, then switch it on. Your involvement is roughly two short calls.
The AI never answers clinical questions. It acknowledges the client warmly, flags the conversation to your team with full context (urgently, if it involves a side effect or complication), and lets a human take over.
It's warm, natural, and customized to your clinic's voice — and it never pretends to be a specific staff member. Clients get what they actually want: an instant, helpful answer and an easy booking.
Fifteen minutes on a call. We look at how leads currently reach your clinic, where the gaps are, and what Onzella would look like installed for your services. If it's not a fit, you'll leave with a clear picture of your lead flow anyway.
Then you stop — that's the 30-day rule. Pilots only continue if the system is measurably booking you appointments. You'll see everything it does in your monthly report.
Book a free 15-minute audit. We'll trace how enquiries reach your clinic today, show you where they stall, and map exactly what Onzella would do about it.
Book your free 15-minute auditPrefer email? hello@onzella.com